How can I pay with international currencies other than RMB?
Superbuy provides several payment methods, such as PayPal, credit cards, and others (Settlement in USD). Once you have paid, system will automatically provide your the card number and password to your order detail page. Please feel free to contact our customer service if you have any other questions.
How to calculate the exchange rate?
No matter which currency a user is paying with, PayPal will settle the transaction in US dollars with real-time exchange rate. Additionally, PayPal will charge a small amount of service fee.
How will I receive the product?
①Cards: Once the payment is completed, the system will send the relevant card number and password to your order detail page directly. Visit ‘User Center’ – ‘My Order’ – ‘Virtual Product’ – ‘View Card Number and Password’. Redeem: Please visit the relevant official websites to redeem your pre-paid card. ②Alipay Top Up: After successful payment, Superbuy will top up for you according to the account information you provid. Please check via Alipay official website https://www.alipay.com/.
May I return or exchange my virtual products?
We are sorry to inform you that return/exchange service is not applicable to virtual products.
You have not yet logged in or log in expired, please log in again.
System is busy, please try again later.