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    FAQmore>>

    • What are '1st Weight Unit' and weight measured after the '1st Weight Unit'?

      1st Weight Unit is the minimum weight that parcel will be charged for. Parcel within the first weight unit will be charged as the first weight unit. Any weight over the first weight unit will be charged as the weight measured after the 1st Weight Unit.

    • What do I do if my parcel is over weighted?

      Different types of delivery have its own weight limits. If your parcel is over-weight, you would not be able to submit for delivery. Alternatively, you would need to remove some items and submit for delivery again.

    • Are there any restrictions to ship imitated products, restricted products, liquid, cream, food, DVD, etc.?

      Shipping recommendation is based on our big data; hence we do not take any responsibility if the customs confiscate them. The following items: cigarette, alcohol, medicine and prohibited items are not allowed to be shipped overseas due to custom policies. Based on the air transportation requirements; food, liquid, powder, cream items are required to provide non-hazardous authentication. Therefore, we recommend you not to ship these products in bulk. If you are only shipping small number of sensitive items, i.e. cosmetics less than 100ml and no more than 200ml per parcel, we can try to ship them with other ordinary products, i.e. clothes, shoes, etc.

    • What is volume weight?

      Volume weight is a term used in the logistics industry. The freight of goods with large volume and light weight can be calculated according to volume weight. For most air cargo, the volume weight will be calculated as follows:
      Volume Weight (KG)= Length (CM) * Width (CM)* Height (CM) / 6,000. For example, the freight of 6,000CM³ cargo is charged as 1KG of volume weight and the freight of 1M³ cargo is charged as 167 KG of volume weight.