FAQ Categories

• Account Management

  • Registration
  • Password
  • Payment
  • Coupons & Discount Code
  • Membership

• Account Assets

  • Payment Methods

• Shopping Agent Service

  • User Guidance for Shopping Agent
  • Value-add Service for Shopping Agent
  • General Terms for Shopping Agent(Chinese & English)
  • Superbuy Flash Sale Products
  • About Superbuy Third-Party Buyers
  • About Third-Party Service Providers
  • Disclaimers Regarding Shopping Agent and Parcel Forward Services
  • Scope of shopping and forwarding products
  • FAQ for agent shopping

• Forwarding Service

  • User Guidance for Forwarding
  • Parcel forwarding services agreement
  • FAQ for forward shipping

• Superbuy Service

  • Standard Service( Free)
  • Product Value-added Service
  • Parcel Value-added Service
  • Remarks on Shopping & Warehouse

• After-sales Service

  • Insurances & Commentary
  • Parcels return
  • Items in abnormal conditions
  • After-sales considerations
  • Complaints

• Shipping & Logistics

  • Introduction to logistics routes
  • Mail Restrictions
  • Customized Logistics Service and Non-Standard Logistics Service
  • Service fee standard for domestic shipping from Superbuy warehouses
  • Search Logistics
  • Customs matters
  • Logistics Platform Introduction
  • International package delivery agreement

• Superbuy Affiliate

  • Overview of Superbuy Affiliates
  • Differences between Individual Affiliate and Group Affiliate
  • Superbuy's affiliate level
  • Affiliate's experience value
  • Superbuy Bonus
  • Superbuy's Special Statements

• Glocalization Program

  • Glocalization Program