Help Center

Customer First, Premium Service

9/7 Online Customer Service (09:00-18:00, BJ Time) & Exclusive CEO Email

FAQ Categories

Account Management
- Registration
- Password
- Payment
- Coupons & Discount Code
- Membership
Shopping Agent Service
- User Guidance for Shopping Agent
- General Terms for Shopping Agent(Chinese & English)
- Superbuy Flash Sale Products
- FAQ for agent shopping
Forwarding Service
- User Guidance for Forwarding
- Parcel forwarding services agreement
- FAQ for forward shipping
Superbuy Service
- Standard Service( Free)
- Product Value-added Service
- Parcel Value-added Service
- Remarks on Shopping & Warehouse
Shipping & Logistics
- Introduction to logistics routes
- Mail Restrictions
- Search Logistics
- Customs matters
After-sales Service
- Insurances & Commentary
- Parcels return
- Items in abnormal conditions
- After-sales considerations
- Complaints
Superbuy Affiliate
- Overview of Superbuy Affiliates
- Superbuy Bonus
Glocalization Program
- Glocalization Program

Problem not solved yet?

Talk to the boss!

CEO@superbuy.com

In order to efficiently solve your issue, please provide us the relevant order number or your username.Email is guaranteed to be replied within 2 working days (Please also check your junk mail). You may also contact our CEO directly in BBS.

Self-Service Section

Useful Tools

Logistics Enquiries, Fee Estimation, Mail Limitations

Superbuy Delivery Address

Warehouse address of Superbuy Parcel Forward Service

Track Your Order

Quick check order status, delivery progress, etc.

Urged Delivery

Shopping Agent Order can be urged for delivery after 3 days

After-Sales

Not delivered, items lost / damaged, logistics enquiries assistance

Check Balance

Check account balance, transaction details, refunds, top up

FAQ

1 . What is ‘Shopping Agent Service’? How does it work? How do you charge it?

2 . Why to buy Chinese goods,what services we can provide?

3 . There are so many other online sales service and plus many other shopping agents, why Superbuy?

4． Taobao also has its overseas version where items can be shipped to all around the world, no need to use other shopping agent?

5． As a shopping agent, would you take responsibilities for Product quality,especially delivery issue?

6． I would like to buy a huge item, but the standard delivery is expensive, do you have other shipping options for me?

7． I would like to buy food, liquid, electronic products, etc., would that be possible to ship?

8． I’m not familiar with Chinese products in terms of price and quality, would you able to help?

9． I’m an entrepreneur, how can we cooperate?

10． I’m not happy with your services, what can you do to calm me down?

11． As you don’t charge for any services fee, how can you run your business? Can I donate some money to you?

12． How do you calculate international shipping cost? How do you track a parcel after it is shipped?

13． Can the Shopping Agent orders be cancelled or refunded?

14． Process duration for each stages

Contact Us

Chat with us!

09:00-18:00, BJ Time

Online Service

Customer Service Email

care@superbuy.com

better to provide order number