Service Suspension for FedEx Preferential Line
Notice On Price Adjustment Of Some Lines
Other Business Services
Customer First, Premium Service
9/7 Online Customer Service (09:00-18:00, BJ Time) & Exclusive CEO Email
Coupons & Discount Code
Shopping Agent Service
User Guidance for Shopping Agent
General Terms for Shopping Agent(Chinese & English)
Superbuy Flash Sale Products
FAQ for agent shopping
User Guidance for Forwarding
Parcel forwarding services agreement
FAQ for forward shipping
Standard Service( Free)
Product Value-added Service
Parcel Value-added Service
Remarks on Shopping & Warehouse
Shipping & Logistics
Introduction to logistics routes
Insurances & Commentary
Items in abnormal conditions
Overview of Superbuy Affiliates
Problem not solved yet?
Talk to the boss!
In order to efficiently solve your issue, please provide us the relevant order number or your username.Email is guaranteed to be replied within 2 working days (Please also check your junk mail). You may also contact our CEO directly in BBS.
Logistics Enquiries, Fee Estimation, Mail Limitations
Superbuy Delivery Address
Warehouse address of Superbuy Parcel Forward Service
Track Your Order
Quick check order status, delivery progress, etc.
Shopping Agent Order can be urged for delivery after 3 days
Not delivered, items lost / damaged, logistics enquiries assistance
Check account balance, transaction details, refunds, top up
Chat with us!
09:00-18:00, BJ Time
Customer Service Email
better to provide order number