Help Center

Customer First,Premium Service

9/7 Online Customer Service (09:00-18:00, BJ Time) & Exclusive CEO Email

FAQ Categories

  • Types of services

    • Shopping Agent Service
    • Size Helper
    • 1688 Shopping Agent
    • Superbuy Flash Sale Products
  • Account Assets

    • Registration and activation of account
    • Modify password of retrieve password
    • Payment Methods
    • Inquiry and refund of top up
    • Coupon
  • Shipping & delivery

    • Send out delivery order
    • Mail Restrictions
    • Delivery Fees
    • Customs & Taxes
    • Value Added Services
  • Member System

    • Membership Overview
    • Member Privileges
    • Membership policies
    • Membership Levels
    • Credits Rules
  • After-sales Service

    • Search Logistics
    • Cancel the Order & Return the Product
    • Items in abnormal conditions
    • Parcels return
    • Worry-free shopping Compensate Introductions
    • After-sales considerations
    • Logistics Platform Introduction
    • Compensation rules for parcels
  • User Instructions

    • Storage Period of goods
    • Superbuy User Registration Agreement
    • Privacy protection rules for users
    • Sending limitation
    • Laws and regulations
    • special reminder
  • Superbuy Affiliate

    • Overview of Superbuy Affiliates
    • Promotion Methods for Affiliates
    • Differences between Individual Affiliate and Group Affiliate
    • Superbuy Affiliates System
    • Superbuy Bonus
    • Superbuy's Special Statements
  • Glocalization Program

    • Glocalization Program

In order to efficiently solve your issue, please provide us the relevant order number or your username.Email is guaranteed to be replied within 2 working days (Please also check your junk mail). You may also contact our CEO directly in BBS.

Self-Service Section


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9/7 Online Customer Service

09:00-18:00, BJ Time

Online Service

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Member Q Group

QQ Group:481656937

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Customer Service Email

[email protected]

better to provide order number

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