Select Item

Step1
Method 1
Browse and select items from Chinese online sites then copy and paste the item’s link.
TIPS
  • 1、Available for Taobao, Tmall, JD, No.1, VIP Shop, Dangdang, Amazon China.
  • 2、Unable to search items? Try our Expert Service.
Method 2
Visit Superbuy and search item’s name then select from the recommended items.
Step2

Submit Order

Select item’s colour, size, and quantity, then add to shopping cart or check out.
TIPS
  • Please be advised that risks will be reminded since some items are restricted for international delivery.
Step3

Pay for Item(s)

Choose payment method and pay for the item and Chinese local delivery fee.
TIPS
  • Available for multiple currencies.
  • Payment Methods: PayPal, Credit Cards, Wechat, Alipay, Chinese Debit Cards, Bank Tele Transfer.
Step4

Superbuy Purchase

Superbuy will contact the seller and purchase your ordered items.
TIPS
  • During the purchase process, you can click ‘order enquiry’ to contact us for any further details. We will contact you via email or message if needed, i.e. some information is needed to be completed by you.
Step5

Superbuy Inspection and Storage

Quality inspection will be carried out and items will be stored in the warehouse. You can visit ‘User Center’ –‘My Warehouse’ to view the item once it is stored.
TIPS
  • Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.
What do you do next?
1、Send the stored items overseas (Step 6 – 9)
2、Or purchase more and send them all together (Repeat Step 1-5, then Step 6 -9)
TIPS

1.We provide 180 days free storage service for your items.

2.Stock up and consolidate them to ship overseas in order to save shipping fee.

Know More
Description of International Delivery Service:
1. We can deliver your items to over 82 countries and regions worldwide with various delivery methods.
2. International delivery service is operated by our designated third party. Unfortunately, we are unable to fully control the processed time, item restrictions, custom tax, etc. However, we will try our best to assist you for any issues happened during delivery.
Step6

Submit for Delivery

Visit ‘My Warehouse’ and select items then submit for delivery. Fill in delivery details and choose the recommended type of delivery.
TIPS
  • 1. Some items may be restricted with a certain type of delivery. However, we have selected a few recommended types of delivery for you to choose from the list.
  • 2. We provide additional services such as package removal, package reinforcement, insurance, etc. Please inform us under remark and we will follow your request.
Step7

Pay International Delivery Fee

Choose payment method. Please pay for international delivery fee and customs clearance fee.
TIPS
  • 1. International delivery fee is calculated based on the estimated weight, delivery method and destination.
  • 2. Item will be weighted after packaging. The final delivery fee will be based on the actual weight and the difference will be refunded as soon as possible.
Step8

Superbuy Delivery

Consolidate and pack items, reinforce package, weight and send out for delivery.
TIPS
  • You can track the parcel via ‘User Center’ – ‘My Parcel’ after it is sent out.
Final Step

Delivered & Review

Once you have received the parcel, you can confirm the delivery via‘User Center’ – ‘My Parcel’. If you have any question regarding to the parcel, you can also choose the relevant parcel and apply for after-sales service.
TIPS
  • Once you completed the review, credit will be earned. Don't forget to earn credit as it can be used to deduct the international delivery fee.
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